Privacy Policy · Natural Hair Lounge

Last updated: 4 July 2026

This Privacy Policy describes how Natural Hair Lounge (Pty) Ltd, trading as Natural Hair Lounge ("NHL", "we", "us", or "our") collects and processes personal information.

1. Our Commitment

Natural Hair Lounge respects your privacy and handles personal information in line with applicable South African privacy laws, including POPIA.

2. Information We Collect

Identity and contact details, such as name, email, and phone number.
Booking details, appointment history, preferences, and service notes.
Payment and transaction references required to complete and verify bookings.
Technical information from website usage, such as cookies and device/browser data.

3. Why We Process Personal Information

To create, manage, and confirm bookings.
To provide customer support, reminders, and service updates.
To process payments, refunds, and fraud prevention checks.
To improve website performance, safety, and user experience.
To comply with legal and regulatory obligations.

4. Sharing of Information

We may share personal information only where necessary, including with payment providers, technical service providers, and professional advisers, or when required by law. Third parties are expected to protect information and process it lawfully.

5. Cookies and Tracking

We use cookies and similar technologies to keep the site functional, measure usage, and improve service delivery. You can manage cookie settings in your browser, but some site features may be limited if cookies are disabled.

6. Retention and Security

We keep personal information only as long as reasonably necessary for business, legal, or operational purposes. We apply reasonable technical and organisational safeguards to protect personal information.

7. Your Rights

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion or restriction where legally appropriate.
Object to certain processing activities where permitted by law.
Withdraw consent where processing is based on consent.

8. Complaints and Regulator

If you have a privacy concern, contact us first using our Contact page. You may also lodge a complaint with the Information Regulator of South Africa.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates take effect when published on this page.